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Front Line Team Lead

Zawód: Inny
Miejsce pracy: Bielsko-Biała
Forma zatrudnienia: praca stała

Pitney Bowes is a global technology company offering innovative products and solutions that enable commerce in the areas of customer information management, location intelligence, customer engagement, shipping and mailing, and global ecommerce.  Founded in 1920, Pitney Bowes operates around the world, serving more than 1.5 million clients.

Opis stanowiska:

In this role, you will join our Digital Commerce Solutions Worldwide Software Support team in Bielsko Biala, Poland and report to the Global Director of Front Line Support.

 

You will be responsible for the following:

  • Put clients first while ensuring your team delivers a world-class level of support
  • Act as a mentor, knowledge resource, and point of escalation for your team
  • Examine Front Line Support processes and look for new ways to solve old problems
  • Handle cases from our clients and ensure accurate data capture
  • Assist the Global Director in day-to-day Front Line Support operations – including shift scheduling, employee management, and process adherence
  • Maintain and publish Front Line Support metrics at regular intervals
  • Ability to work in a rotation of shifts which cover 24×5
  • Be highly accountable and responsive. Help lead a team by example in these areas
  • Build strong relationships with key members of the Worldwide Software Support team

Wymagania:

Must have

  • Excelent English language skills
  • Excellent attention to detail
  • High proficiency with general computing and internet based technologies
  • Strong interpersonal and communication skills
  • Experience working in a customer service role
  • Proven examples demonstrating your natural leadership skills and abilities
  • Demonstrated track record of delivering on promises and an ability to execute in the face of adversity
  • 24×7 on-call coverage availability

Nice to have

  • Experience in a supervisory or team lead position
  • Familiarity with Pitney Bowes Software products or equivalent software
  • Experience working in large teams
  • Working knowledge of Salesforce.com or equivalent CRM System

Firma oferuje:

We offer

  • Contract of permanent employment
  • Great atmosphere of work
  • International work environment
  • Training and development (clear career path)
  • Flexible work schedule
  • Access to e-learning platforms: Udemy, Lynda.com
  • Language training course with native speakers in the office
  • Employee Assistance Program
  • Employee Referral Program (up to $1500)
  • Life insurance
  • Health promotion: Private medical care, Multisport card, fresh fruits, table tennis room, play room, shower, bike parking
  • Integration events: Kid’s Day, Summer Barbecue, Christmas Dinner
  • Free parking
  • Free beverages (delicious coffee)

Jak aplikować - informacje


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POLECANY PRACODAWCA

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